Join Our Team at Sibella Care as a Level 2 Support Coordinator!

Position: Support Coordinator Level 2

Location: Either within the Illawarra Area or Sydney Metro

Employment Type: Casual

About Sibella Care:

Sibella Care is a dedicated NDIS and disability service provider focused on delivering high-quality, personalised, mental health care. Our commitment to innovation allows us to adapt and respond effectively, ensuring our services empower participants to achieve greater independence.

Our Mission: 

Our mission is to redefine excellence in disability support by delivering compassionate, innovative, and personalised care that empowers our participants. We are committed to setting new industry standards, ensuring that every individual we serve receives the highest quality of support tailored to their unique needs and goals. Our dedication to continuous improvement, driven by the voices of those we serve, reflects our core belief that exceptional care transforms lives. Through our unwavering commitment to integrity, inclusion, and empowerment, we strive to create a community where every individual is valued, supported, and inspired to achieve their fullest potential.

Our Values:

Compassionate: We show empathy and kindness in every interaction.
Respectful: We honour the dignity, diversity, and individuality of each participant.
Humble: We continuously learn from our participants, colleagues, and community.
Trustworthy: We maintain integrity and transparency in all our actions.
Innovative: We seek creative and effective solutions to improve the lives of those we serve.

Position Overview:

The Support Coordinator level 2 provides non-clinical care and practical support to individuals with a NDIS Plan, helping them coordinate and implement supports, participate in the community, and achieve their goals. Build capacity to manage own supports.  Part of the role will involve networking to allow for further referrals and to build upon existing caseload.  There is a high focus upon working with participant who experience psycho-social disabilities.

Key Responsibilities:

• Relationship Management: Build collaborative relationships with participants, mainstream services, informal supports, and NDIS service providers.
• Service Coordination: Assist participants in understanding and utilising their NDIS plans, coordinating a range of supports and services.
• Internal Collaboration: Work with the Support and Recovery team to develop service documentation and implement participant goals.
• Administration: Maintain client databases and accurate records of support provided.
• NDIS Requirements: Adhere to and fulfil NDIS reporting requirements and associated tasks.
• Networking: Attend relevant networking and other related events to build a referral base.

Qualifications and Experience:

• Education: Certificate IV in Mental Health Peer Work or Mental Health. Relevant qualifications in Social Work, Psychology, or Occupational Therapy are also considered.
• Experience: At least one year in Support Coordination or other case management settings. Preferred – mental health-related peer work, preferably in in-home or community settings.
• Licenses: Current Driver’s License, NDIS workers’ screening clearance, and NSW Working with Children Check where applicable.
• Certifications: First Aid and CPR certification, with trauma-informed care and/or recovery-oriented practices preferred.

Skills:

• NDIS Knowledge: Understand NDIS guidelines and effectively utilise packages.
• Client Engagement: Engage and work effectively with clients, families, and stakeholders.
• Coordination: Coordinate a variety of supports as outlined in NDIS plans.
• Communication: Advocate for clients, write reports, and maintain clear records.
• Interpersonal Skills: Demonstrate empathy, patience, and cultural competence.
• Organisational Skills: Manage time effectively and meet deadlines.
• Problem-Solving: Identify issues and implement solutions.
• IT Proficiency: Use Microsoft Office products and electronic health records.
• Mental health: Experience working with participant who have high degree of mental health and psycho-social disabilities

Benefits:

• High focus on self-care and self-development
• Mentorship from senior management with over 50 years of community welfare experience.

Application Process:

To apply, submit your resume and a cover letter addressing the selection criteria to damien.ferguson@sibellacare.org

Join us in making a difference in the lives of individuals with disability. Apply today!

**Sibella Care is an equal opportunity employer. We encourage applications from people of all backgrounds and abilities.**